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Shipping and Delivery
How much are the delivery charges?
Buy Books India provides free delivery on all items if your total order amount is Rs. 300/- or more.
Otherwise Rs. 49/- is charged as delivery charges.
What is the estimated delivery time?
The estimated time of delivery is 3-5 days. It may differ from one location to another.
Mentioned as 3 days delivery time: These items will also be mentioned as “In Stock”. For all areas serviced by reputed couriers the delivery time will be 3 business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays.
Mentioned as more than 3 days delivery time: We procure and ship the books within the time specified on the books details page. Some books have to be imported from outside India. These items are mentioned sometimes as “Imported” on the books details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified.
Replacement Policy: If you have received a damaged or defective product or it is not as described, you can get a replacement within 30 days of delivery at no extra cost.
For Out of Stock items: Currently we do not have these books available for sale. Please use the “Notify Me” feature and we will let you know once it is available for sale at sellingsparrow.com.
Permanently Discontinued: This book is no longer available on bookstore because it’s obsolete and/or production for it has been discontinued. With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
How will the delivery be done?
We process all deliveries through reputed couriers.
If there is no courier service available in your area, we will ship your books via Government Registered Bookpost or Speedpost.
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
Does selling sparrow deliver internationally?
We only ship in Jaipur Rajasthan only.
The shipping charges for the SAARC Countries are Rs. 999 for the First book and for every consecutive book it will be Rs.500. All SAARC shipment are being shipped by DHL/Fedex/Aramax or by Indian Postal Services by Airmail which has a transit time of 5-8 Working Days.
7-Days Return Policy
We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it’s described on our Web sites. You’re eligible for a refund within 7 days if you’re dissatisfied with your purchase due to an error on the bookseller’s part or if the book doesn’t arrive.
Please see below for information on how to initiate a return through your www.sellingsparrow.com account.
1. Incorrect Book/Not As Described/Damaged
You’re eligible for a full refund of the purchase price, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 7 days of the estimated delivery date and in the same condition you received it in.
2. Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the bookseller provides tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
3. Buyer Does Not Want Item
We are happy to accept returns if you’ve changed your mind about a book, We recommend contacting us directly before initiating these returns, as otherwise the return may be cancelled. Please do not ship the book until you’ve received confirmation from us. If we accepts your request, and if the book is returned in the same condition you received it in, you’ll be refunded the price of the book (not including original or return shipping charges).
How to Initiate a Return:
Click here for instructions on initiating a return and tracking it online. Universal Books online will also keep you updated throughout the process by e-mail.
Return shipping is calculated as equal to original shipping costs.
Your refund will be processed to your credit card or bank account once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.